Overview

SOS Children's Villages Rwanda is hiring a Senior Manager ICT and Programs Digitalisation to lead its technology transformation agenda. This is a fixed-term position based at the National Office in Kigali (Kinyinya), and it reports directly to the Deputy National Director – Operations.

This role is not about fixing laptops. It is about using technology as a tool for social impact. The person who fills this seat will shape how SOS Rwanda uses digital systems to protect children, manage cases, track programme results, and run operations across four programme locations in Gasabo, Gicumbi, Kayonza, and Nyamagabe.

If you are an experienced ICT professional who wants your technical skills to serve a mission-driven organisation, this opportunity sits at the intersection of technology leadership and child welfare. It is best suited for someone who has led digital transformation in a multi-site NGO or similar complex environment and is ready to own the full ICT function.

Why This Opportunity Matters

This is a Grade 5 senior leadership role with real organisational influence. You will not be a background support function. You will sit at the table with the National Management Team, influence strategy, and direct how technology enables SOS Rwanda's 2030 Strategy and its 2023–2027 Strategic Plan.

The career growth here is substantial. You will manage a national ICT portfolio, supervise the ICT Administrator in Kigali, and provide technical oversight to ICT focal points across all locations. You will work with regional ICT advisors from the ESAF region and global SOS International teams, giving you exposure to international standards and practices.

The impact is equally significant. SOS Children's Villages Rwanda cares for orphans, vulnerable children, and their families. The digital case management platform you implement will directly affect how child progress is tracked and how data is protected. The cybersecurity framework you build will safeguard sensitive records. The digital literacy programmes you design will empower field staff to serve communities better.

This role is unique because it combines high-level strategy — ICT governance, budget planning, multi-year investment roadmaps — with hands-on programme digitalisation. You will pilot AI tools, roll out mobile data collection for community reporting, and drive paperless operations. Few ICT leadership roles offer this blend of strategic depth and direct social impact.

Application Tips

Tailor your CV to the role, not just the title. The recruitment team will look for evidence that you have led digital transformation in an INGO, NGO, or complex multi-site organisation. Highlight specific projects where you implemented ERP systems, digital case management, or mobile data collection tools. Generic IT management experience will not stand out.

Show your cybersecurity and data protection credentials. This is a child-focused organisation. They need someone who takes data privacy seriously. If you have experience with Rwanda's data protection laws, GDPR, or similar frameworks, make it visible. A cybersecurity certification like CompTIA Security+ or CISSP is a strong advantage — mention it early.

Demonstrate change management capability. The job description emphasises building digital literacy, designing change management plans, and coaching staff. Recruiters will want to see that you can bring people along on the digital journey, not just deploy systems.

Prepare your documents early. You will need a detailed CV with three traceable professional references, an application letter, your Rwandan national ID, and academic certificates. The application form must also be filled out properly. Missing documents or incomplete forms are common reasons candidates get filtered out.

Apply before the deadline. The closing date is 27th September 2026 at 5:00 PM Kigali time. Late applications are not considered. Submit at least a few days early to avoid technical issues.

Use the correct email subject. Your email subject line must read: "Senior Manager ICT and Programs Digitalization". This helps the recruitment team route your application correctly.

Female candidates are encouraged to apply. SOS Children's Villages Rwanda explicitly states this, and they are committed to child safeguarding and ethical recruitment practices.

Responsibilities

ICT Strategy and Governance

• Develop and implement SOS Rwanda's ICT strategy in line with SOS Strategy 2030, the MA Strategic Plan 2023–2027, and global SOS ICT standards.

• Define national ICT budgets, procurement plans, and multi-year investment roadmaps.

• Create and enforce ICT policies covering architecture, security, disaster recovery, procurement, and service delivery.

• Coordinate with the SOS ESAF ICT Advisor and participate in regional knowledge-sharing.

• Lead ICT governance, including vendor management, service level agreements, and ICT committee oversight.

Programmes Digitalisation and Digital Case Management

• Implement and manage a secure, cloud-based digital case management platform for tracking child progress.

• Ensure compliance with Rwanda's data protection laws and SOS-KDI data protection rules.

• Digitalise programme functions across all four locations, including beneficiary tracking and electronic documentation.

• Equip field staff with mobile tools for real-time community reporting.

• Drive paperless operations and design change management plans to support staff adoption.

• Collaborate with the Director of Strategy and Programme Implementation and the MEAL function.

• Explore and pilot AI adoption and knowledge management tools.

ERP, HRIS and Operational Systems

• Oversee the implementation, maintenance, and improvement of the ERP system across finance, procurement, HR, and programmes.

• Manage the HRIS system, ensuring data integrity and proper user access.

• Lead digitisation of procurement and supply chain systems with the Senior Manager, Procurement and Logistics.

• Ensure all ICT systems are integrated, reducing data silos and enabling organisation-wide reporting.

Infrastructure, Cybersecurity and Business Continuity

• Manage IT network and server infrastructure across all locations, ensuring 99%+ uptime.

• Develop and implement a cybersecurity framework covering data protection, access control, threat monitoring, and incident response.

• Ensure compliance with SOS-KDI data protection rules and Rwanda data protection regulations.

• Design and maintain business continuity and disaster recovery plans.

Digital Literacy and Capacity Building

• Design and deliver ICT training programmes for staff at all levels and locations.

• Supervise the ICT Administrator and provide technical oversight to location ICT focal points.

• Coach programme and operations staff on digital tools for monitoring, reporting, and case management.

• Train community partners and staff on using technology for education, health monitoring, and economic strengthening.

Requirements

Education

• Master's or bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field. A Master's degree is preferred for Grade 5.

• ITIL, PMP, or relevant technical certifications are required.

• Cybersecurity certification (CompTIA Security+, CISSP, or equivalent) is a strong advantage.

Experience

• Minimum of 7 years of progressive ICT experience.

• At least 3 years in a senior ICT leadership or digital transformation role.

• Demonstrated experience leading digital transformation in an INGO, NGO, or complex multi-site organisation.

• Proven experience with ERP systems (SOS ERP, SAP, Microsoft Dynamics, or equivalent) and HRIS platforms.

• Strong track record in cybersecurity management, data protection, and ICT governance.

• Experience with ICT4D tools, including digital case management, mobile data collection, and cloud platforms.

• Experience working across multiple sites and geographically dispersed teams.

Skills

• Digital transformation strategy and programme digitisation.

• ICT infrastructure management and systems architecture.

• Data governance and cybersecurity.

• ERP systems management and integration.

• Vendor management and contract administration.

• Strong change management and adult learning facilitation skills.

• Ability to communicate technical concepts clearly to non-technical audiences.

• Understanding of programme monitoring, MEAL, and data analytics.

• Fluent English. Kinyarwanda and/or French is an advantage.

• Commitment to SOS values and ethical use of data and technology in child-related programmes.

How to Apply

1. Prepare your documents. You will need a detailed Curriculum Vitae with three traceable professional references, an application letter, a copy of your Rwandan national Identity Card, and your academic certificates/degrees.

2. Fill out the application form. Visit the link provided in the official announcement and complete the application form properly. Do not skip this step — incomplete forms may disqualify you.

3. Send your application by email. Address your email to sos.recruitment@sos-rwanda.org.

4. Use the correct subject line. Your email subject must be: "Senior Manager ICT and Programs Digitalization".

5. Submit before the deadline. Applications must be received no later than 27th September 2026 at 5:00 PM Kigali time.

6. Wait for shortlisting. Only shortlisted candidates will be contacted. SOS Children's Villages Rwanda holds strict child safeguarding principles and conducts thorough background checks, including police clearance, as part of the recruitment process.

Female candidates are encouraged to apply.