Overview

Umutanguha Finance Company Plc (UFC Plc) is recruiting motivated and customer-oriented professionals to fill multiple Cashier/Teller positions across its branch network in Rwanda.

UFC Plc is a Rwandan microfinance institution licensed by the National Bank of Rwanda and operating nationwide with 21 branches across all provinces. Established in 2003, the institution has evolved from a cooperative savings and credit institution into a fully operational shareholder-owned microfinance company providing comprehensive financial services to individuals and communities.

The institution’s mission focuses on financial inclusion, savings mobilization, and access to financial services while maintaining sustainable growth and operational efficiency.

The Cashier/Teller role is central to branch operations and customer service delivery. Successful candidates will support day-to-day cash transactions, customer interactions, account servicing, and savings mobilization activities within UFC Plc branches.

This opportunity may particularly interest candidates seeking careers in:

• Banking operations
• Microfinance services
• Customer service
• Financial transactions
• Retail banking
• Savings and deposits operations

For job seekers exploring banking jobs in Rwanda, teller positions, cashier opportunities in financial institutions, or entry-level banking careers, this opportunity offers practical exposure to Rwanda’s growing financial services sector.

Why This Opportunity Matters

Cashiers and tellers play an essential role within financial institutions because they are often the primary point of contact between customers and the bank.

Within microfinance institutions such as Umutanguha Finance Company Plc, tellers contribute directly to:

• Customer trust and satisfaction
• Efficient financial transactions
• Savings mobilization
• Daily branch operations
• Financial inclusion efforts

The role provides valuable practical experience in:

• Banking operations
• Cash handling procedures
• Financial reporting
• Customer relationship management
• Account servicing
• Compliance and operational controls

Working within a nationwide microfinance institution also provides exposure to Rwanda’s evolving financial ecosystem and community-based financial services environment.

Professionals starting as tellers often develop strong foundations for future careers in:

• Banking operations management
• Branch administration
• Credit and loans services
• Customer relationship management
• Finance and accounting
• Retail banking supervision

Another important aspect of this opportunity is the institution’s nationwide branch presence, which creates opportunities for operational exposure across different regions and customer segments.

For young professionals interested in long-term banking and finance careers, this role offers strong entry-level experience within the microfinance sector.

Application Tips

Candidates applying for banking and teller roles should focus on professionalism, accuracy, customer service ability, and communication skills.

Highlight Financial & Banking Knowledge

Your CV should clearly demonstrate:

• Accounting knowledge
• Banking or finance coursework
• Financial transaction understanding
• Customer service exposure
• Numerical and analytical ability

Even internship or academic project experience may strengthen your application.

Emphasize Customer Service Skills

The role requires daily interaction with clients. Strong candidates should demonstrate:

• Communication skills
• Professional customer handling
• Patience and responsiveness
• Problem-solving ability

Financial institutions value customer-focused professionals.

Showcase Accuracy & Integrity

Cash handling roles require high levels of:

• Attention to detail
• Trustworthiness
• Confidentiality
• Accountability

Your application should reflect professionalism and reliability.

Include Relevant Experience

Experience in:

• Financial institutions
• Banking operations
• SACCOs
• Customer service environments
• Cash management roles

may strengthen competitiveness.

Prepare Documents Carefully

Applicants must combine all required documents into:

• One single scanned file

Incomplete applications may not be considered.

Responsibilities

Under the supervision of the Branch Manager, the Cashier/Teller will support branch operations and customer transaction services.

Customer Service & Client Support

• Receive customers and provide professional customer care
• Serve clients within established timelines
• Guide clients and provide information on available products and services

Strong customer service contributes to client satisfaction and retention.

Cash Transactions & Account Operations

• Receive deposits and post transactions into customer accounts
• Process customer withdrawal transactions
• Ensure accuracy in all cash operations

These activities are central to branch financial operations.

Cash Reconciliation & Reporting

• Prepare daily cash reconciliation reports
• Close tills and print transaction reports
• Maintain proper filing of cash transaction documents and slips

Accurate reconciliation supports operational accountability and compliance.

Operational Support

• Assist with savings mobilization activities
• Support branch operational efficiency
• Perform additional duties assigned by supervisors 

Requirements

Education

Applicants must possess a Bachelor’s degree in:

• Accounting
• Economics
• Management
• Finance & Banking
• Or related fields

Experience

• Experience in a financial institution is considered an added advantage

Technical Knowledge

Strong candidates should demonstrate:

• Understanding of banking operations
• Financial transaction handling knowledge
• Basic reporting and reconciliation skills

Core Competencies

The organization is seeking candidates with:

• Negotiation skills
• Analytical capability
• Strong communication skills
• Customer service orientation
• Sales and marketing ability

Language & Communication Skills

Applicants should demonstrate:

• Excellent oral communication skills
• Strong written communication ability
• Professional interaction with clients and colleagues

Other Requirements

Candidates must:

• Be willing to work in any UFC Plc branch across Rwanda
• Be 35 years old or younger
• Demonstrate excellent sales skills

Recommendation Letters

Applicants must provide:

• Three recommendation letters with referee contact details including:
  • Email
  • Telephone
  • Working address

How to Apply

Interested candidates should submit the following documents:

• Application letter
• Curriculum Vitae (CV)
• Copy of national ID
• Academic documents:
  • Certificates
  • Degree
  • Academic transcripts
• Training and experience certificates/documents

Submission Instructions

All documents must be:

• Scanned into one single file
• Submitted electronically via email

Submission Email

ufc.recruitment@ufinance.co.rw

Applicants must clearly indicate the position title in the email subject line.

Application Deadline

18 May 2025 at 5:00 PM

Important Notes

• Only shortlisted candidates will be contacted progressively
• Applications submitted after the deadline may not be considered