Overview

Numida Technologies is hiring a Customer Care Specialist in Rwanda to support its fast-growing fintech operations focused on micro and small businesses (MSBs). This customer service job in Rwanda 2026 is ideal for candidates passionate about digital financial services, client support, and fintech innovation in Africa.

Numida provides mobile-based unsecured business loans to underserved entrepreneurs, helping them access working capital quickly. This role plays a critical part in delivering excellent customer experience, onboarding new clients, and supporting existing users through digital platforms. 

Responsibilities

Customer Support & Communication

• Respond to customer inquiries عبر multiple channels (in-app chat, WhatsApp, phone, Facebook Messenger)
• Deliver fast, accurate, and professional customer care support in fintech services
• Ensure high levels of customer satisfaction and retention

Technical & Product Support

• Assist customers with technical issues related to the Numida app
• Guide users through onboarding and usage of digital loan services
• Troubleshoot issues and provide clear solutions

Issue Resolution & Escalation

• Identify and resolve customer issues efficiently
• Escalate complex cases to relevant departments عبر internal tools (e.g., Slack)
• Follow up to ensure resolution and customer satisfaction

Feedback & Continuous Improvement

• Collect and share customer feedback to improve products and services
• Collaborate with Product and Credit teams on service improvement initiatives
• Participate in experiments to enhance customer experience and operational efficiency

General Support

• Assist with additional tasks assigned by management
• Contribute to a culture of customer-centric innovation in fintech

Requirements

Education

• Bachelor’s Degree in any field

Experience

• Minimum 2+ years of experience in customer care or financial services
• Experience in a call center or fintech environment (strong advantage)

Technical Skills

• Strong computer skills and ability to handle multiple digital communication tools
• High typing speed (added advantage)
• Understanding of customer experience best practices

Core Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and critical-thinking ability
• Ability to work in a fast-paced, target-driven environment
• Detail-oriented and organized

Languages

• Fluent in English and Kinyarwanda

• Passion for supporting small business growth in Africa
• Self-driven, results-oriented, and performance-focused
• Team player with strong collaboration mindset
• Willingness to learn and continuously improve

How to Apply

Apply online via the official application form:

👉 Numida Application Form (Customer Care Specialist)

⏰ Deadline: April 10, 2026

Important Notes

• Only shortlisted candidates will be contacted
• Early applications are encouraged