Overview

ISONGA SACCO KICUKIRO is inviting applications from qualified, proactive, and self-motivated professionals for the position of IT Officer (Hardware & Software).

ISONGA SACCO KICUKIRO is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of ten Umurenge SACCOs in Kicukiro District under the Government of Rwanda's SACCO consolidation framework. Operating under the supervision of the National Bank of Rwanda (BNR), the institution is committed to delivering secure, efficient, and technology-driven financial services.

The successful candidate will play a critical role in maintaining the cooperative's IT infrastructure by providing technical support for hardware, software, networking, and Core Banking Systems (CBS). The role also involves ensuring business continuity, strengthening cybersecurity practices, supporting users across branches, and contributing to the reliability of the institution's technology environment.

This opportunity is ideal for IT professionals seeking to build a career in banking technology and financial systems support.

Why This Opportunity Matters

Technology is the backbone of modern financial institutions. Every banking transaction, customer record, and digital service depends on secure, reliable, and well-maintained IT systems.

Joining ISONGA SACCO KICUKIRO offers the opportunity to:

• Build practical experience in banking IT operations.
• Support Core Banking Systems used in financial institutions.
• Work with networking, cybersecurity, and systems administration.
• Gain exposure to enterprise IT infrastructure.
• Contribute to digital transformation within Rwanda's cooperative financial sector.
• Develop expertise in financial technology (FinTech) support.

This role is particularly valuable for IT professionals who aspire to specialize in banking systems, network administration, IT infrastructure, or systems engineering.

Application Tips

To strengthen your application:

• Highlight experience supporting banking systems or enterprise applications.
• Clearly describe your networking, system administration, and troubleshooting experience.
• Mention any work involving:
  • Windows Server
  • Active Directory
  • Domain management
  • LAN/WAN administration
  • Network security
  • Backup and disaster recovery
• Include experience supporting users in multiple office locations.
• List professional IT certifications such as:
  • CCNA
  • CompTIA A+
  • Network+
  • Microsoft Certifications
  • MCSA
  • MCSE
  • ITIL
  • Cybersecurity certifications
• Demonstrate examples of solving technical problems efficiently while maintaining service continuity.

A well-structured CV emphasizing technical competencies and customer support experience will improve your chances of being shortlisted.

Responsibilities

The successful candidate will:

• Install, configure, and maintain computer hardware and software.
• Ensure the proper functioning of networking infrastructure.
• Maintain internet connectivity across all offices.
• Support email systems and communication platforms.
• Monitor overall system performance and recommend improvements.

Responsibilities include:

• Provide first-line support for the Core Banking System (CBS).
• Troubleshoot software-related issues affecting banking operations.
• Assist users with system access and operational challenges.
• Ensure continuity of banking services through timely technical support.

The IT Officer will:

• Administer user accounts and access rights.
• Maintain domain user management.
• Support WAN and local network infrastructure.
• Ensure proper implementation of backup and recovery procedures.
• Monitor network performance and security.

The role includes:

• Maintaining desktop computers and laptops.
• Supporting printers and other peripherals.
• Diagnosing and repairing hardware faults.
• Coordinating hardware procurement.

Requirements

Applicants must possess:

• Bachelor's Degree in:
  • Information Technology (IT)
  • Management Information Systems (MIS)
  • Computer Science
  • Related field

Candidates should have:

• Minimum one (1) year of relevant professional experience.
• Experience working in:
  • Banks
  • Microfinance institutions
  • SACCOs
  • Financial institutions
  • Similar IT support environments

Applicants must provide certificates of service from previous employers as proof of experience.

How to Apply

Interested and qualified candidates should submit their applications via email to:

📧 iskhumanressources@gmail.com

Email Subject:

Application for IT Officer Position

Application Deadline: 29 July 2026 at 4:00 PM

Late applications will not be considered.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.