Overview

Job Overview

Africa Global Logistics (AGL) is a multimodal logistics company operating across Africa and other international markets. As part of the MSC Group, AGL provides logistics services across port, maritime, rail, and other supply-chain activities.

The Solution Expert – HR & HQ Solutions will be based at AGL's Kigali Shared Service Center and will support a portfolio of business applications used by functions including Human Resources, Compliance, Procurement, Legal, QHSE, and Finance.

The position serves as a link between business stakeholders and the IT organization. It combines business analysis, solution management, team leadership, vendor coordination, project delivery, application integration, deployment, and technical governance.

The role is particularly suited to professionals who understand business processes and have developed experience working with IT-enabled projects and business applications.

Why This Opportunity Matters

Why This Opportunity Matters

This position provides an opportunity to work on business applications that support multiple functions across an international organization operating in numerous countries.

The successful candidate will work with stakeholders from different business areas and countries while helping transform business requirements into practical technology solutions. The role also provides exposure to application integration, cloud technologies, cybersecurity considerations, software vendors, project delivery, and IT service management.

Working from AGL's Kigali Shared Service Center, the position offers an opportunity to contribute to a growing regional technology operation while collaborating with teams in different locations.

Application Tips

Application Tips

Applicants should tailor their CV to demonstrate both business understanding and practical experience with IT-enabled solutions.

Strong applications should highlight:

Business analysis and requirements gathering

Business application management

Experience working with HR, Finance, Procurement, Compliance, Legal, QHSE, or similar business functions

Functional and technical specification writing

Project delivery and implementation

Software vendor management

Application integration and deployment

Cloud environments, particularly Microsoft Azure

SQL Server, IIS, SSIS, APIs, sFTP, or SSO technologies

Cybersecurity and access-control considerations

Team leadership and stakeholder management

Applicants should clearly demonstrate professional fluency in both English and French because the position involves meetings and reporting with francophone stakeholders across AGL's operations.

Candidates from a business or functional background who have gained IT project experience should explain this progression clearly. The announcement indicates that candidates with business exposure are particularly suited to the role.

Responsibilities

Responsibilities

Team Leadership and Vendor Management

Lead and supervise developers, administrators, and internal and external support resources.

Provide guidance on strategic decisions in line with team objectives and IT orientations.

Ensure compliance with internal IT processes.

Develop team capabilities in administration and solution delivery.

Manage relationships with software vendors.

Maintain and update product roadmaps.

Drive continuous improvement of business applications and platforms.

Business Needs and Functional Specifications

Gather and analyze requirements from HR, Compliance, Procurement, Legal, QHSE, and Finance stakeholders.

Assess and estimate business requests.

Work with business stakeholders to develop functional specifications.

Prepare and maintain functional and technical specifications for transformation and integration projects.

Translate business requirements into clear instructions for development teams.

Prioritize requests and development topics.

Follow projects from initial requirements through implementation and production release.

Integration, Deployment and Quality

Manage application integration and deployments across the AGL network.

Standardize and improve production release processes.

Contribute to application and solution architecture decisions.

Support security-related decisions including authentication and access rights.

Monitor the quality and reliability of delivered solutions.

Performance Tracking

Define performance indicators for applications under the role's responsibility.

Establish mechanisms for monitoring solution performance and service quality.

Track response times, deployment reliability, stakeholder satisfaction, product roadmap execution, vendor performance, and continuous improvement activities.

Requirements

Requirements

Bachelor's or Master's degree in IT or an equivalent field, at Bac+4/5 level.

Minimum 2 years of experience in a similar solution or IT role.

At least 4 years of cumulative professional experience.

Experience working closely with business or functional teams is strongly preferred.

Experience with HR, Compliance, Procurement, Legal, Finance, QHSE, or equivalent business functions is an advantage.

Knowledge of the logistics and transport sector is a significant advantage.

Strong understanding of business processes and ability to translate business needs into technology solutions.

Knowledge of business applications and enterprise systems.

Technical knowledge of Microsoft Azure or other cloud environments is an advantage.

Knowledge of Windows Server 2008 or later.

Knowledge of SQL Server 2008 or later, IIS 7, and SSIS.

Understanding of integration technologies including APIs and sFTP.

Knowledge of SSO technologies such as OpenID Connect and SAML.

Ability to assess technology choices, cybersecurity practices, and integration approaches used by software vendors.

Strong leadership and team management skills.

Excellent communication and stakeholder management abilities.

Strong organizational and project management skills.

Ability to manage several projects or requests simultaneously.

Ability to work independently and take ownership of projects.

Ability to work effectively in a multicultural and international environment.

Fluent English and French are required.

How to Apply

How to Apply

Applicants should submit their application by email to Sandberg Ltd, the international recruitment company handling the recruitment process in Rwanda.

The application should include:

A brief but comprehensive CV containing relevant education and professional experience.

A short cover letter in English or French explaining why the applicant is suitable for the position.

Names and contact details of two professional references.

Send the application to:

m.lebrun@sandberg-ltd.com

Subject line:

Solution Expert – HR & HQ Solutions, AGL Kigali

Applications must be submitted no later than 23 August 2026 at midnight Kigali time.

Late applications will not be considered. Only shortlisted candidates will be contacted.