Overview

COOPEC IKIRENGA is inviting applications from qualified and motivated Rwandan candidates for the position of Teller. The cooperative is seeking three customer-focused professionals to support daily banking operations across its branches in the Northern Province.

COOPEC IKIRENGA was established in 2024 following the merger of five Savings and Credit Cooperative Organizations (SACCOs): COOPEC ITI, COOPEC CODEMARU, CSTCR SACCO, CSPKI, and TRASO. Operating under the supervision of the National Bank of Rwanda, the cooperative is committed to providing reliable, accessible, and member-focused financial services.

As a Teller, you will serve as the first point of contact for members, handling cash transactions, account services, and day-to-day banking operations while delivering excellent customer service and maintaining high standards of accuracy and integrity.

Why This Opportunity Matters

A Teller position is an excellent entry point into the banking and financial services industry. It provides valuable practical experience in customer service, cash management, financial operations, and banking technology.

Working with COOPEC IKIRENGA offers opportunities to:

• Gain hands-on experience in financial institution operations.
• Develop professional banking and customer service skills.
• Build expertise in cash handling and transaction processing.
• Learn core banking systems and financial procedures.
• Work within a regulated financial institution supervised by the National Bank of Rwanda.
• Lay a strong foundation for future careers in banking, finance, accounting, or branch operations.

This role is particularly suitable for recent graduates and young professionals looking to establish a long-term career in Rwanda's financial sector.

Application Tips

To improve your chances of being shortlisted:

• Highlight any experience involving customer service, cash handling, or administrative work.
• Clearly demonstrate your numerical accuracy and attention to detail.
• Mention your knowledge of Microsoft Office applications and any Core Banking System (CBS) experience if applicable.
• Emphasize honesty, integrity, and professionalism throughout your CV.
• If you have experience in sales or customer engagement, include examples that demonstrate your ability to promote financial products and services.
• Ensure your application letter is well written and tailored specifically to the Teller position.
• Combine all required documents into one PDF file, as requested.

A professional, error-free application can significantly improve your chances of progressing to the interview stage.

Responsibilities

The successful candidate will:

• Process customer cash deposits and withdrawals accurately.
• Handle cash transactions in accordance with cooperative policies.
• Ensure all transactions are completed securely and efficiently.

Responsibilities include:

• Processing inter-branch account transfers.
• Handling cheque-related services, including cheque deposits.
• Assisting members with routine banking transactions.
• Providing accurate information regarding banking services.

The Teller will also:

• Support daily branch opening and closing procedures.
• Assist with till opening, balancing, and closing.
• Maintain accurate transaction records.
• Ensure proper cash reconciliation at the end of each business day.

The role involves:

• Delivering professional and courteous customer service.
• Identifying opportunities to cross-sell cooperative products and services.
• Supporting member satisfaction through efficient service delivery.
• Responding to customer inquiries in a timely manner.

The successful candidate will perform additional responsibilities assigned by the Branch Operations Officer or Outlet Supervisor to support branch operations.

Requirements

Applicants should possess:

Minimum Qualification

• Advanced Level Certificate (A2) in Accounting.

Preferred Qualifications

• Bachelor's Degree in:
  • Business Management
  • Finance
  • Accounting
  • Business Administration
  • Economics
  • Related field

Candidates holding bachelor's degrees will have an added advantage.

Applicants should demonstrate:

• Basic knowledge of Core Banking Systems (CBS)
• Proficiency in Microsoft Office applications
• Strong numerical and mathematical skills
• Ability to process financial transactions accurately
• Good record-keeping abilities

Strong candidates should possess:

• High level of accuracy
• Excellent attention to detail
• Customer service orientation
• Integrity and honesty
• Good interpersonal skills
• Responsibility and accountability
• Ability to work under pressure
• Strong organizational skills

How to Apply

Applicants must prepare:

• Application letter addressed to the Chairperson of the Board of Directors of COOPEC IKIRENGA.
• Updated Curriculum Vitae (CV).
• Copies of academic certificates and degrees.
• Proof of work experience (if applicable).
• Copy of National Identity Card.
• Contact details of three referees, including recommendation letters, preferably from previous supervisors.

All documents must be combined into one PDF file before submission.

Interested and qualified candidates should submit their applications from their own personal email addresses to:

📧 recruitment@coopecikirenga.rw

Application Deadline: 31 July 2026

Important Instructions

• Submit only one PDF document containing all required application materials.
• Applications sent using another person's email address will not be accepted.
• The email subject should include:
  • Your full name
  • The position you are applying for Example:

    John Doe – Teller

    Only shortlisted candidates will be contacted for the next stage of the recruitment process.