Overview

University of Global Health Equity (UGHE) is seeking an experienced and strategic Systems Improvement Manager to lead institutional process improvement, governance, operational excellence, and organizational effectiveness.

UGHE is a private, not-for-profit health sciences university established by Partners In Health (PIH) with a mission to educate future global leaders in healthcare delivery and health systems transformation. Since its establishment in Rwanda in 2015, UGHE has become internationally recognized for promoting equity, innovation, and excellence in health education.

The Systems Improvement Manager will play a key leadership role in improving how the university operates by strengthening business processes, governance structures, compliance systems, operational policies, and institutional performance. Working closely with departments across the university, the successful candidate will help ensure that operations remain efficient, transparent, scalable, and aligned with the university's strategic objectives.

This opportunity is ideal for experienced professionals in operations management, organizational development, business transformation, governance, or continuous improvement who are passionate about creating sustainable institutional change.

Why This Opportunity Matters

Modern universities depend on well-designed systems and efficient operational processes to deliver high-quality education, research, and administrative services.

By joining UGHE, you will contribute to an institution dedicated to transforming healthcare through education while helping build systems that improve organizational performance and long-term sustainability.

This role offers the opportunity to:

• Lead institutional transformation initiatives.
• Improve operational efficiency across multiple departments.
• Design governance and compliance frameworks.
• Influence strategic decision-making.
• Support organizational growth and scalability.
• Drive data-informed operational improvements.
• Collaborate with senior leadership and multidisciplinary teams.

Professionals interested in organizational excellence, business transformation, governance, or strategic operations will find this role highly rewarding.

Application Tips

To strengthen your application:

• Highlight experience leading business process improvement initiatives.
• Demonstrate expertise in governance, compliance, or organizational risk management.
• Include examples of projects involving:
  • Process redesign
  • Operational transformation
  • Change management
  • Quality improvement
  • Performance management
  • Digital transformation
• Quantify achievements whenever possible, such as improved efficiency, reduced costs, shortened processing times, or strengthened compliance.
• Mention experience with process mapping tools, workflow software, business intelligence platforms, or project management methodologies.
• Showcase your ability to collaborate across departments and lead cross-functional initiatives.
• If you have experience in higher education, healthcare, non-profit organizations, or international institutions, highlight it prominently.

A results-oriented CV that demonstrates strategic leadership and measurable operational improvements will significantly strengthen your application.

Responsibilities

The successful candidate will:

• Assess, map, and redesign administrative and operational processes.
• Identify operational bottlenecks and inefficiencies.
• Recommend practical solutions based on industry best practices.
• Promote continuous improvement across university operations.
• Ensure processes remain scalable and sustainable.

Responsibilities include:

• Establishing governance frameworks and operational policies.
• Developing and maintaining Standard Operating Procedures (SOPs).
• Ensuring compliance with legal, regulatory, accreditation, and audit requirements.
• Maintaining accurate process documentation and governance records.
• Monitoring adherence to institutional standards and recommending corrective actions where necessary.

The Systems Improvement Manager will:

• Identify operational and governance risks.
• Develop mitigation strategies.
• Strengthen internal controls.
• Support organizational resilience through effective risk management practices.

The role includes:

• Developing Key Performance Indicators (KPIs).
• Creating performance dashboards.
• Monitoring operational effectiveness.
• Supporting data-driven decision-making.
• Conducting regular quality reviews of institutional processes.

Successful candidates will:

• Translate strategic priorities into operational initiatives.
• Develop implementation plans for improvement projects.
• Support institutional change management activities.
• Align operational systems with long-term organizational goals.

The successful candidate will:

• Collaborate with departments across the university.
• Advise leadership on governance and process improvement best practices.
• Build strong working relationships with internal stakeholders.
• Promote a culture of operational excellence and continuous improvement.

Requirements

Applicants should possess:

Minimum Requirement

• Bachelor's Degree in:
  • Business Administration
  • Operations Management
  • Related discipline

Preferred Qualification

• Master's Degree in a relevant field.

Candidates should have:

• Minimum 5 years of professional experience in:
  • Process management
  • Organizational governance
  • Corporate governance
  • Risk governance
  • Operations strategy
  • Related fields

Applicants should also demonstrate experience in:

• Business process mapping.
• Process improvement methodologies.
• Governance frameworks.
• Organizational change management.
• Multi-stakeholder project leadership.

How to Apply

Applicants should prepare:

• Updated Curriculum Vitae (CV).
• Academic Degree(s).
• Cover Letter explaining:
  • Your interest in joining UGHE.
  • Your relevant professional experienc

Interested and qualified candidates should submit their applications through the official University of Global Health Equity online recruitment portal, ensuring that all required documents are uploaded under the Additional Files section of the application.

Only shortlisted candidates will be contacted for the next stages of the recruitment process.